Orders and Returns

Please read these Order and Returns terms carefully as they set out the terms under which blindzonline.co.uk, makes the products available to you (“Product Terms”). You must read and agree with our terms and conditions before buying online or over the phone. When buying goods from our website you enter an agreement with blindzonline.co.uk, 124 City Road, London, EC1V 2NX trading as blindzonline.co.uk. The agreement will be concluded when you place the order.

1.) Measurements and returns

Many of the goods we sell are made according to your own individual sizes. It is your responsibility to take the correct measurements of your window, or track. If you are unsure about any products or how to measure, please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.

2.) Made to measure products and returns

Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order as www.blindzonline.co.uk cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered, and measurements taken, are correct. This does not affect your statutory rights.

3.) Tolerance

Please note that fabric is cut by highly skilled professionals who will be as accurate as possible within a variance of +/- 5-8m. We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods.

4.) Order cancellation or amendments

When ordering your goods you are agreeing to a legal binding contract. According to The Consumer Protection (Distance Selling) Regulations 2000, made to measure goods, e.g. blinds are excluded from this legislation and the 7 day cancellation rights do not apply. Cancellations are still possible and a full refund will be issued as long as products or parts of them have not been made. In the event that your goods have already been made we are unable to refund your money. Telephone us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.

5.) Defective and damaged goods

All blindzonline.co.uk products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at sales@blindzonline.co.uk or call our customer service team on 0330 094 7667. You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.

6.) Guarantee

blindzonline.co.uk offers a 12 month manufacturers guarantee on manufacturing faults. In addition we offer a limited guarantee for a further two years making a total of 3 years. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being despatched. This does not affect your statutory rights.